Complaints Policy
The business always endeavours to provide the best service. However, on rare occasions there may be times where a customer may not be completely satisfied.
To ensure the business can put things right for you, as soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out based on the contract terms and to the high standards the business aims to achieve.
Please contact the business straight away with any concerns either by phone, email or write to us. If writing, get proof of posting.
Business Complaint Procedure
On receipt of your complaint the business aims to respond within 5 days.
The business will arrange a convenient date to come and view and/or remedy the situation within 28 days.
In the unlikely event the business is unable to resolve your complaint having exhausted the business complaints procedure, it may be necessary to use another complaint service. Where the business cannot resolve the complaint to your satisfaction and/or agree to the final resolution requests confirmed to us; and both parties agree a 'deadlock' has been reached, you can then escalate your complaint.
The business has access to an Alternative Dispute Resolution (ADR) service for our domestic installation, service, repair and maintenance contracts as part of the Which? Trusted Traders Endorsement. If you choose to, you can refer your complaint to Which? Trusted Traders' Alternative Dispute Resolution. You will need to contact Which? Trusted Traders on 02922 670 040 who can explain if you are eligible to use their Alternative Dispute Resolution.
Fully refurbished stairlifts from £1595
At Multicare Mobility we pride ourselves in offering the highest level of quality when it comes to our stairlifts, stairlift installation and other mobility aids; and this includes our range of second hand stairlifts.
You can find a number of great value prices and deals on our fully-reconditioned used stairlifts, as refurbished second hand stairlifts are usually a cheaper option to buying a brand new stairlift.
Each stairlift we receive is fully checked and completely refurbished by our stairlift engineers, with every reconditioned stairlift coming with a 12-month guarantee.
There are a range of brands available that we have refurbished including Handicare, Platinum, Acorn/Brooks and Access BDD. You can find fully-refurbished used stairlifts across our full range of stairlifts.
High-standard Second Hand Stairlifts
Every used stairlift we receive is first thoroughly inspected by one of our highly-experienced stairlift engineers, and it’s then refurbished to the highest standards in terms of appearance, functionality and safety.
After refurbishment is complete, it’s then tested to ensure it works exactly as intended, ensuring it lives up to our high levels of quality control and operates smoothly and safely.
Once a used stairlift passes our checks, it’s ready to be installed in your home. Because it’s ready to go, this can help to reduce time in the installation process, as a stairlift doesn’t need to be constructed from new.
Every stairlift we refurbish comes with a 12-month guarantee, ensuring you have as much protection with a used stairlift as you would a new model. If you have a question about any of our second hand stairlifts you can contact our team of stairlift experts on 01282869042.
How Much do Stairlifts Cost?
How Much do Stairlifts Cost?
The average cost of a stairlift in the UK depends on the type of stairlift. Straight stairlifts average at around £2000 and curved at around £4000. Other factors will also impact price such as longer staircases, narrow stairs or having more than one turn on your staircase.
How Much Does it Cost to Rent a Stairlift in the UK?
How Much Does it Cost to Rent a Stairlift in the UK?
The cost of renting a stairlift will vary depending on the company you choose but is typically around £12 per week. Renting a straight stairlift is more cost effective than hiring a curved stairlift. There are also other factors to consider such as the length of your stairlift.
Is it Better to Buy or Rent a Stairlift?
Is it Better to Buy or Rent a Stairlift?
It depends on your circumstances. If you only need a stairlift short-term then rental is likely to be the more economical option. Permanently buying a stairlift will mean you will own the stairlift which could be the correct choice for you if you or a loved one needs access to a stairlift indefinitely.
How Long do Stairlifts Last?
How Long do Stairlifts Last?
On average, a stairlift lasts for around ten years. This is all dependent on keeping the equipment in good condition and having the stairlift regularly serviced throughout its life. A well maintained stairlift could last longer than 10 years.
How Does Stairlift Rental Work?
How Does Stairlift Rental Work?
Renting a stairlift is a great option for those looking to save money or test out whether a stairlift is right for them. Our stairlift rental agreements work on a fixed price and include ongoing maintenance and servicing, installation and removal.
How Often Should a Stairlift be Serviced?
How Often Should a Stairlift be Serviced?
In order to keep a stairlift in optimum condition, it should be serviced once a year. Our fixed cost service plans are carried out by our qualified stairlift engineers – who ensure every aspect of your stairlift is performing correctly and safely.
How Long Does it Take to Install a Stairlift?
How Long Does it Take to Install a Stairlift?
Installing a stairlift is a relatively straightforward process and takes on average around 4 hours. This time is inclusive of demonstrating how to use and maintain the equipment.
Can a Stairlift be Fitted to Any Staircase?
Can a Stairlift be Fitted to Any Staircase?
Stairlifts can be fitted to almost any staircase. If the staircase is particularly narrow it may be more of a challenge to install the stairlift but in most cases not impossible. The ease of installation will be reflected in the cost. It is widely agreed that between 29 and 32 inches are the minimum width a staircase can be for an average stairlift to be fitted.
How Much Does it Cost to Repair a Stairlift?
How Much Does it Cost to Repair a Stairlift?
Stairlift repairs will usually be covered in your maintenance contract which is typically included when you buy a new stairlift. Extended warranties are also available from the stairlift manufacturers upon request.